At Tarmya, we strive to provide the highest quality vitamins and supplements to support your health and wellness journey. Your satisfaction is our priority, and we are committed to ensuring a smooth and transparent refund process. Please read our refund policy carefully before making a purchase.

1. Eligibility for Refund

We understand that sometimes a product may not meet your expectations. To be eligible for a refund, the following conditions must be met:

• The product must be unused, unopened, and in its original packaging.
  
  
• The seal of the product must not be broken. If the seal is broken, we will not accept the product for return, and no refund will be issued.
  
  
• The return request must be made within 14 days from the date of product delivery.
  
  
• The product must be purchased directly from Tarmya’s official website. If you bought the product from a third-party retailer, you must follow their return and refund policy.

2. Non-Refundable Items

The following items are non-refundable:

• Products with broken or tampered seals.
  
  
• Opened or used supplements.
  
  
• Products that have exceeded the 14-day return window.
  
  
• Items purchased on clearance, special discounts, or promotional offers.

3. How to Request a Refund

To initiate a refund, please follow these steps:

1. Contact Us: Email our customer support team at Info@tarmyawellness.com with your order number and reason for the return.
   
   
2. Approval Process: Once we review your request, we will notify you if your refund is approved or rejected.
   
   
3. Return the Product: If approved, you must return the product in its original condition and packaging to the address provided by our support team.
   
   
4. Inspection & Refund Processing: After receiving the returned product, we will inspect it. If the product meets our refund policy conditions, we will process your refund within 7-10 business days.

4. Shipping Costs for Returns

• Customers are responsible for return shipping costs.
  
  
• If the return is due to an error on our part (e.g., incorrect product or damaged item), we will cover the return shipping fees.
  
  
• We recommend using a trackable shipping service to ensure the safe return of your item. Tarmya is not responsible for lost or undelivered returns.

5. Refund Processing Time

Once we approve your refund:

• The refund will be processed to your original payment method.
  
  
• Please allow 7-10 business days for the refund to reflect in your account.
  
  
• If you do not receive your refund within this period, please contact your bank or payment provider for further assistance.

6. Damaged or Incorrect Products

If you receive a damaged or incorrect product, you must report it within 48 hours of delivery by contacting our support team. We may ask for photos of the product to process a replacement or refund.

7. Exchanges

We do not offer direct exchanges. If you need a different product, please return the original item and place a new order.

8. Contact Us

For any refund-related questions, please contact our customer support at Info@tarmyawellness.com. We are happy to assist you.

We appreciate your trust in Tarmya and thank you for choosing us for your health and wellness needs.